Staff Training

The value of staff training and workforce development in becoming an inclusive facility should never be underestimated. If staff attitude and organisational culture is not inclusive then this will prevent many users from using or getting much further than the front door of a facility.

The IFI Mark standards require staff to have received disability equality training to meet the needs of disabled people in a fitness environment appropriate to their role. There are two elements of training for facility staff:

Customer Service and Disability Equality Training

These courses are for staff at IFI Mark facilities involved in supporting the delivery of fitness opportunities to disabled people. This includes all front of house leisure centre staff e.g. gym staff, supervisors, facility staff, receptionists, caterers, cleaning staff and management.

There are two different delivery methods available and these can be mixed and matched as needed to meet preferred learning styles and budgets:

Option (a): 'Delivering an Excellent Service for Disabled Customers' - eLearning course

This eLearning resource is designed to assist you and your staff in tailoring your customer service skills for disabled customers. The training explores inclusive customer service, perceptions of disability, effective communication, legislation and much more to ensure you can play your part in creating a welcoming environment for disabled people.

For more information or to access the course visit or contact the IFI Team on email or phone 01509 227750.

Option (b): 'Disability Equality Training' - face to face training

EFDS deliver a 6 hour face to face course covering aspects of disability equality training.  Further details are available through the training section of our website or by contacting EFDS by email or phone 01509 227750.

Exercise and Disability - Health and Fitness Professionals

Woman on treadmill with trainerThis course is tailored specifically to meet the needs of fitness instructors ensuring that they have the knowledge required to deliver, safe and effective inclusive workouts. It provides instructors with the training, confidence and expertise in supporting relevant and safe fitness programmes with disabled people. Courses are delivered by YMCAfit on behalf of the Inclusive Fitness Initiative (IFI). They are nationally recognised courses and will provide candidates with a nationally recognised VRQ qualifications.

For further information visit the YMCAfit website and / or to book a place contact YMCAfit on 0844 346 0036


Instructor from the InstructAbility programme supporting a gym memberInstructAbility is a multi award winning bespoke programme designed to engage disabled people in the fitness industry as gym instructors and gym users. The scheme provides disabled people with free, accessible fitness industry training and qualifications followed by a voluntary industry work placement where instructors work to encourage more disabled people in the local community to participate in fitness activities.

The programme has been created by Aspire, the spinal injury charity and delivered in partnership with YMCAfit, the leading fitness industry training provider.

What can the programme lead to?

  • Full-time or part-time work as a gym instructor within a health and fitness club.
  • Become a gym supervisor or fitness manager within a health and fitness club.
  • Deliver popular group classes (by taking CPD modules) including Circuit Training, Keiser Cycle or Core Stability.
  • Build towards becoming a level 3 personal trainer by completing the remaining personal trainer modules.  

Find out more about the InstructAbility programme by clicking here.