The customer journey begins from the moment a customer arrives at the facility, therefore an initial positive experience is vital to ensure a repeat visit and member retention.
Facilities hoping to achieve the IFI Mark are assessed by our experienced access audit team at Direct Enquiries who are highly trained and specialised auditors. Direct Enquiries are the UK’s leading access and disability consultancy firm and have developed commercially viable solutions to the challenges faced and often perceived by organisations to be inclusive.
An audit to gain the IFI Mark is not limited to the initial access of the building, but covers the physical journey for disabled people visiting the fitness related services; parking approach routes, entrances (maximum of 2), reception counter and lobby, general circulation, public toilets and changing facilities, gym area and fitness equipment.
In the meantime, as a basis for recommendations on physical access to buildings, the following reference documents may be useful: